7 DAY PACK EXTENSION

We understand that sometimes you can't get all your classes in. So, for a small extension fee ($10) you can have an extra 7 days added on to your pack expiry to use what you have left. Need 14 days? No worries! Just flick us an email to enquire info@movementpilates.co.nz

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CANCELLATION POLICY

We have a 9 hour cancellation window. Thank you for respecting our policy, this ensures everyone has a fair chance to access classes. You can cancel or reschedule a class the same way you booked in (Movement Pilates App, Momence App, or Studio Website). We can't accept cancellations/changes via email, phone or social media as these channels are not constantly monitored. 

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Group Classes

Early Cancel - If you cancel at least 9 hrs prior to class start time, your pass will be returned to your account.
Late Cancel - If you cancel less than 9 hrs prior to class start time, your pass will be forfeited. ​

Private Sessions: Cancellations need to be made at least 24 hours prior to avoid a 50% charge. Please email info@movementpilates.co.nz

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How to cancel your booking via app

Open your Movement Pilates App & press 'Cancel' under your upcoming class (home screen). This opens up a spot for someone else to join, our classes often have a waitlist. It is important all members have fair access to join.

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NO-SHOW POLICY

If you are booked into a class & do not show up & do not cancel, your will forfeit a pass & be charged a $10 fee. This fee is donated to 'Voices of Hope', a wonderful mental health charity founded by Genevieve Mora & Jazz Thornton. Their aim is to inspire and educate others, fostering empathy and understanding around mental health.

 

Why introduce a fee? We are a small, boutique studio & often have full classes & waitlists, so every Reformer counts. Every month we have an average of 50 members not show up to their class. Over the year this equates to 600 potential missed opportunities for you & your Pilates Pals to access classes. This is an alarming number & needs to be addressed. We hope this will encourage members to manage their bookings & click the 'Cancel' button so other members have access to join. The goal is 0 no-shows, 0 fees! 

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No-Shows usually happen for 3 reasons, so here are some ways to avoid a fee :)

1) Plans change & you can no longer attend

Solution: Open the App & cancel your booking as soon as possible

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2) Dates get mixed up or your forgot

Solution: Open the App & on the 'Home' screen you will see a list of your upcoming classes. You have the option to 'save to calendar' at time of booking, or by clicking the class name after. A confirmation email is sent when you book so you know its locked in. Write it in your diary, set reminders on your phone, stick post it notes on your computer to help you remember ;)

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3) Not checking Waitlist notifications

Solution: Treat your waitlist like a booking. Assume you will be attending, keep an eye out for text/email notifications & have your activewear packed & ready to fo. Plans change? Remove yourself from the waitlist ASAP. More info below. ​​​

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We understand sometimes cancellations & no-shows are unavoidable, but we need to be strict & consistent to keep it fair between clients. In exceptional circumstances the cancellation policy will be waived. This includes natural disasters, death or hospitalisation of you or direct family members. Direct family refers to parents, siblings, spouse & children. The following do not constitute as exceptional circumstances - changes in daily routine including work, school or family schedules, traffic fluctuations, difficulty finding a park, booking/class time errors or forgetting to cancel within the timeframe. 

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WAITLIST POLICY

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What does it mean "Waitlist?"

If the class shows as "WAITLIST", this means the class is fully booked but you can add yourself to the Waitlist. It is definitely worth jumping on, odds are you'll get moved into the class. You will only be charged if you get off the waitlist. Clients get off the waitlist on a first-come first-serve basis.

 

How will you be notified?

Should a spot open up, you will receive an email & text (from SMS # 8755) confirming that you have been removed from the waitlist & added into the class. You do not need to reply to the notification, it is assumed you are attending & the system will automatically add you in up until 1 HOUR before class start time.

 

Within 1 HOUR of class start time - Book yourself in! 

If a spot opens up WITHIN 1 hour of class start time, the system will not automatically add you in. Instead, be proactive &  check if a spot has opened up on your Movement Pilates App. If so, the class will show a 'Book Now - 1 spot'. You can then remove yourself from the waitlist & book the class as you usually would.

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IMPORTANT - Treat your waitlist like a booking

 If plans change & you can no longer attend the class, it is your responsibility to REMOVE yourself from the waitlist. The 9 hour cancellation & 'no-show' policy applies. For example, if you don't remove yourself from the waitlist & are automatically added into the class within 9 hours of class start time, you will forfeit a pass when you cancel. If you not check your email or text notification & do not show up to your class, you will forfeit a pass.

 

Beware - Early morning waitlists! 

If you are on the waitlist for an early morning class, please set your alarm so that you have enough time to attend incase you have been added to the class overnight. If you would prefer a sleep in, remove yourself from the waitlist before your head hits the pillow to avoid losing a pass.